Virus Invasion — Disease Cure — Player Support

Contact the team

For help with Virus Invasion — Disease Cure, email Customer@SincerelyBeMore.com.

Include the exact game name and version shown on your device, your device model, operating-system version, the level or screen, and what happened. Instructions and privacy information can differ between older and revamped editions; your version helps us identify the right information.

What to send

Tell us the steps that led to the problem. You may include a screenshot if it contains no private information. Do not send passwords, verification codes, payment-card numbers, private keys or unnecessary personal information about a child.

Purchases and refunds

If your question concerns a store transaction, identify the store and the issue without sending payment details. Apple or Google controls its store transactions and refund decisions. Use your store account’s purchase-history and refund tools for those requests.

Privacy questions

Email us with the game’s version and your question, or ask about access, correction or deletion of support correspondence. We receive the email address and information you choose to send and use it to respond and investigate. Please send only what is needed for your request.

Website cookies, shopping accounts and clothing orders are covered by the Sincerely BeMore website privacy policy. Reading this help page or contacting the game team does not require a purchase.