Returns & Exchanges

At Sincerely BeMore, we want you to feel confident ordering from us. If something is not right with your order, contact us and we will help you understand your options.

Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be unworn, unwashed, unused, and in the same condition in which it was received. Original tags and packaging should be included when applicable.

Start a Return or Exchange

Before sending anything back, email customerservice@sincerelybemore.com with your name, order number, the item you would like to return or exchange, and the reason for the request.

Please wait for return instructions before mailing the item. This helps us process your request correctly and avoid delays.

Exchanges

If you need a different size or eligible replacement, we will do our best to help based on current inventory availability.

If the requested replacement is unavailable, we may offer another available option or store credit, depending on the circumstances.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at customerservice@sincerelybemore.com. Please include your order number and clear photos when helpful so we can review the issue.

Approved issues caused by an order or product error will be handled appropriately based on the specific situation.

Non-Returnable Items

For hygiene, customization, limited-release, or product-specific reasons, some items may not be eligible for return. These may include:

Gift cards
Personalized or customized products
Final-sale items
Items marked non-returnable on the product page
Items that have been worn, washed, altered, damaged after delivery, or returned without required packaging

Any product-specific return restriction shown on the product page will apply to that item.

Sale & Promotional Items

Items marked Final Sale are not returnable unless they arrive damaged, defective, or incorrect.

Promotional discounts alone do not automatically make an item final sale unless that restriction is clearly stated at the time of purchase.

Preorders & Special Releases

Preorders, made-to-order products, and special releases may have additional return or exchange conditions. Any special terms will be stated on the applicable product page when relevant.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method when possible. Depending on the payment method, financial institution, timing, or circumstances, store credit may be used when an original-method refund is not available or when store credit is the applicable remedy.

Financial institutions can require additional time to post an approved refund after it has been issued.

Return Shipping

Unless the return is due to an error on our part or otherwise approved by Sincerely BeMore, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

For higher-value returns, we recommend using a trackable shipping method and keeping the tracking information until the return is completed.

Return Address

Do not send a return without first contacting customer service. Approved returns will be directed to the appropriate return location in Randolph, Massachusetts or another designated location provided in your return instructions.

Questions?

Email customerservice@sincerelybemore.com with your order number and we will be happy to help.

Be Bold. Be True. Be More.